Enquiry
You send us equipment details and a brief fault description.
Technical service and maintenance for your equipment fleet
Even after delivery and installation, we remain your point of contact for technical questions, repairs, warranty, spare parts, and maintenance.
Service after commissioning
For gyms, hotels, and facilities, we support reliable equipment operation — clearly organised and transparent.
Services
Technical support for your equipment fleet
Technical service
Fault analysis, technical support, and on-site visits.
Warranty & spare parts
Processing of warranty cases and identification of suitable spare parts.
Documentation
Transparent feedback on completed service visits and identified issues.
Maintenance
Regular maintenance and individually tailored maintenance contracts.
Process
How we handle your service request
Initial assessment
We review the information and clarify the appropriate next steps.
Spare part or appointment
If required, we identify needed spare parts or arrange a service appointment.
Execution
Service is carried out on site or by another agreed method.
Completion
You receive feedback on the work performed and any further recommendations.
Maintenance contracts
With a tailored maintenance contract, service intervals and scope are planned to match your equipment fleet, usage, and location. This enables early detection of wear and better planning of necessary measures.
- Predictable maintenance schedules
- Early detection of wear
- Documented maintenance
- Better planning of necessary repairs
Enquiries
The right route for your request
To ensure your enquiry reaches the right team quickly, we distinguish between project, service, and spare parts requests.
Product & project enquiry
New equipment, facility expansion, studio planning, or initial consultation — Oliver Summer, Head of Sales DACH, supports you personally across the DACH region.
Service request
Faults, maintenance, repairs, and technical questions regarding installed equipment.
Spare parts enquiry
Suitable spare parts for FATH Dynamics equipment — please have the model and serial number ready.
Select "Spare parts" as the request type in the form.
Service request / report an issue
For maintenance, repairs, spare parts, and technical issues with installed FATH Dynamics equipment. For new projects, please use studio planning.